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Privacy policy

At Viasat Connect Belgium, we are committed to protecting and respecting your privacy. We aim at being GDPR compliant.

1. General

This Privacy Policy applies to the personal data (the "Data") that we collect from you for the purpose of providing you with the products and services we offer.

By using our site or by communicating your Data to us when requesting information or commercial offers, directly or with our partners, you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, please do not use our site and do not communicate your Data to us. In this case, you nevertheless agree not to benefit from all the services and other advantages offered by VIASAT CONNECT.

2. Contact details of the controller

The SRL VIASAT CONNECT (hereafter: "VIASAT CONNECT") whose registered office is established Rue du Labrador 26 in 1000 BRUSSELS (Belgium) and registered with the Crossroads Bank for Enterprises under the number (BE) 0097.097.097, is responsible for the processing of personal data that you provide to us directly via our VIASATCONNECT.BE as well as via the platforms and other IT tools made available to you by VIASAT CONNECT, directly when contacting VIASAT CONNECT or indirectly via a request for an offer from a partner.

3. What data do we collect, for what purpose and on what legal basis ?

This is the Data that you communicate to us on the one hand through the forms offered on the VIASATCONNECT.BE website and on the other hand through cookies deposited by us or more generally by third party services.

3.1 Contact form or quote request form

The purpose of this form is to allow you to submit questions about our services and products. We will only use the Data from this form in connection with your request and for the time necessary to provide you with the appropriate answers.

The legal basis on which this processing is based is the execution of a pre-contractual measure.

3.2. Newsletter subscription

You can subscribe to our newsletter using our contact form. The purpose of the processing is to keep you informed of our news and the development of our products and services.

The legal basis for this processing is your consent.

3.3 Cookie Management

This website uses cookies.

A cookie is a small file that is distributed with the pages of a website and stored by the browser on the hard drive of your computer, tablet or phone. The information it contains can be sent back to the site's servers during a subsequent visit and thus allow the author of this site to establish a trace of the Internet user's activity.

It should be noted that behind the term "cookies" we also consider any other technical tracing process such as "scripts" in general. A script is a piece of programming code used to make a website work interactively. Finally, "web beacons" or "pixel tags" or "social media cookies" are also cookies.

Cookies allow to personalize the content and to offer functionalities necessary for the proper functioning of a website such as the control of a shopping cart or the memorization of a language choice for example. Some Cookies may be placed or controlled by third parties (partners or subcontractors) for marketing targeting purposes.

3.3.1.      Technical cookies ("Necessary" ou " Preferences")

We use certain cookies to remember your settings and preferences such as language preference. These cookies are essential for the proper functioning of the site and cannot be deactivated without affecting the proper functioning of the site. This type of cookies and or similar technologies do not allow us to collect Data that could identify you.

3.3.2.      Cookies for audience measurement

We use it to analyze and improve the Site's audiences with Google Analytics. This tool collects, for example, your IP address when you connect, the date and time you access the Site, the pages you visit, the type of browser you use, the platform and/or operating system you use.

The legal basis for this processing is your consent.

3.3.3.      Marketing Cookies

Marketing cookies are used to track visitors through the Site. The purpose is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to third party publishers and advertisers.

The legal basis for this processing is your consent.

3.3.4.      Consent

Your consent can be modified or withdrawn at any time by exercising your preferences HERE.

3.3.5.      List of cookies used on this site :

When you give your consent to all cookies, the following cookies may be set:

4. How long do we keep your data ?

We will retain your Data for the period of time necessary for the purposes for which it was collected and in accordance with applicable law.

5. To whom can your data be transmitted ?

Your Data may be communicated to other companies belonging to VIASAT CONNECT for the above-mentioned purposes.

As part of the performance of our services, in particular for marketing purposes, we may subcontract, in whole or in part, some of our tasks to technical subcontractors who are bound to us by contract.

VIASAT CONNECT requires its subcontractors to comply with data protection legislation and to provide sufficient guarantees that appropriate technical and organisational measures have been implemented so that the processing meets the requirements of applicable data protection legislation and guarantees the protection of your rights.

We do not sell or otherwise disclose the Data we collect about you to third parties.

In certain circumstances, our website and applications will provide you with plug-ins from different social networks. If you choose to interact with a social network site such as Facebook, LinkedIn or Twitter, your activity on our site or through our applications will also be accessible on that social network. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, your rights and how you can obtain satisfactory privacy settings.

The main processor likely to be involved in the processing of data collected through VIASAT CONNECT are:

6. What are your rights ?

7. How to assert your rights ?

By sending an email to or a letter to the head office of


Avenue Herrmann-Debroux 54



You can also contact our Data Protection Officer (DPO) by email at DPO@VIASATCONNECT.BE or by post at

GDPR Agency

Chemin du Cyclotron, 6

1348 Louvain-la-Neuve


8. What happens in the event of a dispute ?

If you believe that we are in breach of any of our legal and/or contractual obligations, we invite you to contact us by email at We will do our utmost to ensure you a follow-up as soon as possible.

Any claim, complaint or grievance is addressed to the address of the VIASAT CONNECT's head office.

In the event that you are not satisfied with our response, you have the right to submit a complaint to a supervisory authority.

The Belgian supervisory authority is


Rue de la Presse 35

1000 Brussels


9. Information concerning children

As a general rule, we do not intentionally collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from children under the age of 13, we will take steps to delete the information as soon as possible, unless we are required by law to retain it.

When we know that a child is over 13 but is considered a minor under applicable law, we will obtain parental/guardian consent before using that child's personal information.

10. Links to other websites and services

Our sites may contain links to third party sites, and some of our services give you access to third party services (such as social networking sites).

We have no control over how third party sites and services treat your personal information. We do not audit third party sites and services, and we are not responsible for those third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services you access from our sites or services.

11. Security

We have developed technically and organizationally appropriate security rules to prevent the destruction, loss, falsification, alteration, unauthorized access, accidental disclosure to third parties and any other unauthorized processing of Data.

12. Limitation of liability clause

VIASAT CONNECT's liability shall be limited to direct damages, to the exclusion of any indirect damages. VIASAT CONNECT will never be held liable for damages deemed indirect such as, without this list being exhaustive, loss of Data, financial or commercial prejudice, loss of profits, increase in overheads, disruption of planning.

In addition, VIASAT CONNECT cannot be held liable for any damage resulting from illegitimate manipulation of Data by third parties (Data theft, viruses, phishing or other computer offences).

We would also like to point out that links to the Website may contain hypertext links and other references to other sites that we do not manage or control and to which the present provisions do not apply. We are not responsible for the content of these websites nor for the offers, products and services offered by them. We therefore recommend that you carefully read the privacy protection rules of each site you visit, as these rules may differ from these terms and conditions.

13. Applicable law and jurisdiction

These provisions shall be governed, interpreted and executed in accordance with Belgian law, the only applicable law, in the event of a dispute.

Any dispute that cannot be settled amicably within a period not exceeding one month from its occurrence, this period may be extended by mutual agreement, may be brought by the most diligent party before the French-speaking Courts and Tribunals of the judicial district of Brussels, which shall have sole jurisdiction.

14. Date of entry into force

This policy was created and came into force on 01.04.2021. We reserve the right, at our sole discretion, to change, modify, add or remove portions of this policy at any time.

15. Translation

The parties acknowledge that the translation of the above provisions into English is for clarification purposes only and that, notwithstanding the accuracy of the translation, the basic text has been drafted in French and that this language takes precedence for the interpretation or scope of words, terms and/or expressions and of the entire text.